Music is not added after initial setup

[Hans_van_Buuren]

Roon Core Machine

I have a Roon trail license and installed Roon on my QNAP NAS.
I’ve added music en pointed Roon to this music folder, but the music is not showing in the Roon app. I’ve tried Windows 11, MacOs Ventura, iOS 16. Installation without a issue, connection to the Roon core on the QNAP without a issue and I have removed any restrictions from the folder with music and DB on the QNAP. But after 48 hours still no music available in Roon.

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

[BlackJack]

Hello @Hans_van_Buuren and welcome to the forum.

Please have a read through the thread linked below:

QNAP - Not Showing Local Folders Anymore [See Staff Post - Guest Access Temporarily Resolves - Ongoing Investigation]

Hello All, I know it has been a while since our last post on this thread, so I wanted to provide a brief status update. We have not forgotten about this issue, and this issue is still in the queue and being worked on internally. While we work on this on our end, I do want to reiterate that there are two workarounds available: Workaround #1: Workaround #2: As per policy, we are unable to provide a specific timeline of the resolution, but we hope that the above workarounds can restore acc…

[benjamin]

Hey @Hans_van_Buuren,

Following up on this thread, did @BlackJack’s note help you with your issue?

I’ll be on standby for your reply

[Hans_van_Buuren1 (Hans van Buuren)]

I’m not sure if I understand exactly what his solution is but I’ve made sure that the everyone including guests have full controle over all file, music and database, but it still is not working.

[BlackJack]

Then go with workaround #2 instead. Click on the thread title (highlighted in blue color) of the linked post to go there and read the post (and thread) in its entirety to get more information (complete) information.