Music library missing on Roon application (ref#G4OBAI)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I’m logged in and told march is my anniversary. No music in my Roon application. Just some podcasts. All music is gone. Please advise. This was from a Roon server on my laptop that I’ve used for years. I will need to close my account if I can’t get back my music.

Tell us about your home network

· ATT fiber

2

Hello @b.spatola,

Welcome to the Roon Community — thanks for reaching out. I understand how alarming it can be to open Roon and suddenly see your music missing.

The most important thing to clarify first is this:

Roon does not store your music files.
Roon only indexes and manages music that exists on your own storage (internal drive, external drive, NAS, etc.) or from streaming services. If the files are no longer accessible at the operating system level, Roon will not be able to show them.

Please verify the actual storage on your laptop:

  1. Check whether the drive or folder that previously contained your music is still:
  • Present
  • Mounted
  • Accessible outside of Roon (for example, in Finder / File Explorer)
  1. Confirm:
  • The music folders are still visible and not empty
  1. Please share a screenshot showing:
  • Your storage devices (disk list / drives view)
  • The folder where your music is supposed to live
  • Roon → Settings → Storage

This will help us understand whether the issue is:

  • A disconnected or missing drive
  • A path change (Roon can’t find the files anymore)
  • Or something happening at the OS/storage level

Podcasts are handled differently and don’t rely on your local music storage in the same way, which is why they can still appear even if your music files are currently unavailable.

Once we see the storage status, we can guide you on the next steps. Let’s start there before assuming any data loss or account-related issues.

Looking forward to your update — we’ll take this step by step.

3

Hi @b.spatola,

Can you please share a screenshot of your Settings → Storage screen?

Please also verify you’ve signed into any streaming services associated with your account in Settings → Services.

We’ll need to know if you’ve tried these steps in order to proceed with our next troubleshooting suggestions.

Thank you and we’ll await your reply.

4

This thread is now closing due to inactivity since we haven’t seen a response in over a week.

If you’re still having issues with your local library or Roon database, you can reactivate the topic thread by submitting a new request here and following the relevant prompts. Our team will re-open the case as necessary. Thank you!