Music missing and unable to find database (ref#E3XH4X) Roon is not connecting to Nucleus on MacBook as well as iPhone

[edward_warth]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· will not connect to Nucleus

Describe the issue

All music is missing, not finding database?

Describe your network setup

Nucleus with MacBook control

[Robert_F (Rob)]

@edward_warth, if your Mac is running MacOS Sequoia, there are issues with the Mac’s network connections. Please try the solution found in this thread focusing on the Local Network toggle in the Mac’s Settings and see if that works for you:

Roon on MacOS 15.0+ Sequoia: Audio Zones Disappear, Requiring Local Network Access Reset/Restart [Roon Investigating]

Hi I have a similar issue with my 2018 Mac Mini which is our home’s Roon server. Yesterday, I updated it to Sequoia 15.01 and Roon continued to work OK. This morning, however, the Roon server was unavailable. When I logged into the Mac Mini to look into the problem, Roon was running, but no audio zones were visible. After looking around the forums, I decided to restore Roon from a recent backup. That didn’t fix the problem. Then I came across a post that mentioned the Local Network toggle. Whe…

[connor]

Hi @edward_warth,

Thank you for your post. We’ve pulled diagnostic logging from the affected Nucleus and see signs of corruption in logs. Please share a screenshot of the Nucleus web administration page.

Do you have a reliable Backup available? Try restoring a Backup and see if you’re able to load your RoonServer library successfully.

[edward_warth]

Unable to connect to Nucleus to restore backup if available.

[edward_warth]

Managed to restore a recent backup and was able to load my RoonServer library all looks good at this point.