Music playback issue with Roon (ref#PQSYR0)

Affected Product

Roon

Roon Issue Category

Playback

Description of Issue

Music doesn’t play. The song shows as there but there is no sound and the elapsed time doesn’t move. I have reinstalled and rebooted.

Roon Server Platform

Roon Server Specifications

Evo.

Connected Audio Devices

Ethernet input with output to my DAC

Home Network Details

Ethernet Comcast router directly wired into evos server

It is unclear with the information you provided what you are using for a Roon Server platform. Can you please update your information with additional details about your Roon Server?

Hi @leonardbrodsky,
Thank you for your patience while we worked through the queue. Please fill out the support template completely. We especially need details on the server you are using (e.g. OS, RAM, memory, etc.) and the make and model of your DAC. Once you do we will be able to start helping you.