Music playback stopped and won't restart with blocked tracks (ref#P86M1G)

Support
2

Hi @John_Hamilton1,

Thank you for your post and we’re sorry to hear you’re having issues with playback.

We’ve requested diagnostic logging from your server, but the machine appears to be offline. Next time you open Roon logs should automatically upload to our team. We’ll be able to pinpoint the playback error precisely once we have logs, but for now, these questions might help isolate what’s wrong:

  1. Does this occur with Qobuz tracks only, or are other streaming service tracks and local library tracks also affected? We ask because Qobuz recently resolved a problem with their API that was affecting playback in Roon. See here:
    Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Resolved - Qobuz backend issue fixed]

  2. Does this occur with every Zone in Roon Settings → Audio? Try playing to System Output on the Mac itself.

We’ll watch for your reply. Thank you!