Music playback stops after 30 seconds on Bluesound Node via NUC with ROCK (ref#9SM292)

Support
1

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?

· Removing DSP has no effect. I'm still having the same problem.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· Somewhere else on the local network (NAS)

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue happens for both the NAS storage location and on the secondary storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· My endpoint is a Bluesound Node 3

Describe the issue

I have just set up a NUC with ROCK. Music plays to my Bluesound node but only play the first 30 seconds of each track.

Describe your network setup

Wired ethernet throughout with 2 NASs containing music files.

2

Hey @Dave_Lampson,

Thanks for taking the time to write in! It’s good to see you on community again.

The first troubleshooting step I’d suggest is to upgrade your ROCK to the current Roon version - 1480. It looks like you’re running an outdated version of Roon that may be causing you playback issues.

After updating, if you’re still having playback issues, please take note of the specific date, time, and name of track playing. From there, we’ll enable diagnostics on your Roon Server to take a closer look.

Thank you! :raised_hands:

3

Thanks very much, Benjamin, but I’m a little confused. Are you saying that the version of ROCK that was downloaded today and installed is not current? Can you point me at the procedure for getting and installing a new Roon version please?

4

The image in the ROCK download is never the latest Roon version. You are supposed to update after installation. See step #6 here:

(Otherwise it should prompt for an update in the Roon app, though. Does it ask to update if you go to Settings > Audio?)

5

The image in the ROCK download is never the latest Roon version. You are >supposed to update after installation. See step #6 here:

I didn’t bother with codecs, because I don’t use them. How does installing codecs effect a software update?

(Otherwise it should prompt for an update in the Roon app, though. Does it >ask to update if you go to Settings > Audio?)

No, it doesn’t, and now I’m even more confused. When should it ask this? It’s not mentioned in any of the literature I found art the site,

6

It’s the final step of the installation instructions, “6. Installing Codecs and Setting Up For First Run”. The first sentence is about the codecs. The second sentence is “Be sure to also confirm that ROCK is on the latest version. You can trigger ROCK to update by selecting Reinstall from the Web UI.”

It’s a bit strange to me, if your ROCK isn’t up to date. What does it show there?

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1 Like
7

Thank you very much, sir!

1 Like
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