Roon server version 1.8 build 884 running on Linux Ubuntu 18.04 LTS
Networking Gear & Setup Details
Asus RT-AX88U using ethernet cable
Connected Audio Devices
Number of Tracks in Library
About 20 000 tracks in favorites on Tidal
Description of Issue
I am on trial period, I installed Roon server at 29th of January 2022. Yesterday I was listening to music using Roon for almost whole day without any issues. Today I started to listen to music about 5:28 pm of central European time (Warsaw, Poland). For the first about 30 minutes everything was fine, and then suddenly music stopped, Arcam showed “UPNP ROOT” like just after powering up. Android Roon application was paused. After clicking pause again. music started to continue when stopped, but after few seconds problem occurred again. I switched to another track(s) with the same problem. Restarted application, Arcam - no success. I was trying to find some server logs, but without success.
Any help will be appreciated.
Thank you in advance.
P.S 1 - I was listening music from Tidal. Using build in Arcam web client for Tidal was working fine in the same time.
Is the Arcam restarting itself? If the Arcam is showing weird messages, I would also suggest getting in touch with them. Roon does not use UPNP at all, so Roon would not have been generating that message.
Hi. I rebooted PC and Arcam, but it not helped. I don’t have PC with Windows. In future I am going to buy dedicated hardware for ROCK distribution, but I wanted first to try it out to get familiar with Roon possibilities.
Unfortunately it not helped. Today playback stopped after 4 minutes and 31 seconds. Other applications like: “mconnect” and “MusicLife” are working fine. Can I turn on debug mode somehow on server and collect logs for support?
I was listening only to Tidal, not for local music. I am also using “mconnect” and “Music Life” application for Tidal streaming without this kind of issues. Is there any way to switch “Roon Core” application for Linux to debug mode?
Hi @noris - Thank you for your suggestions. I have now access to Roon Core Server logs on my Ubuntu 18.04 LTS. 2 questions:
How can I send all compressed logs to Roon support (to you for example)?
I can give a try to send sound to any other device (phone for example or other device by HDMI), but my trial period has ended. I was using Roon for about 8 hours on first day, and about 2 hours on second day. I wasn’t using it more, because it was frustrating me instead of giving joy. Can you return me some trial period to help you in finding bug?
You mentioned that you tried rebooting your PC and Arcam, but as Roon is very demanding of your local network it’s probably also worth rebooting your network equipment, i.e. your router and any network switches.