Roon ROCK running on NUC8i7BEH with 128gb m.2 SSD and 16gb DDR ram
Networking Gear & Setup Details
Unifi Dream machine pro into 16 port powered Unifi switch with 3 separate Unifi wifi 6 pro access points.
The Roon Rock is directly connected to the 16 port switch. I have a 8 port Switch across the house that is connected via gigabit ethernet to the 16 port switch. The Nova is plugged into the 8 port switch.
Connected Audio Devices
Naim Audio Uniti Nova, Naim Muso QB2, Bluesound Node 2. The Naim Nova and Bluesound are connected via ethernet. The Muso QB is wifi with fixed IP.
Number of Tracks in Library
Tidal playlists for 95% of streaming.
Description of Issue
This is a new development over the past week. No changes to my home network and I’ve used Roon for years.
Anytime I try and play a song/playlist Roon will start a track play a few seconds then without error/warning the music stops or moves to next track and does same thing.
I’ve power cycled everything. Verified I have most recent Roon software. Tried just using 1 end point. Nothing seems to solve the problem. I also turned off the DSP I was using.
I believe I’ve isolated the problem to the Roon ROCK. I can use Naim Audio’s app to stream to the Nova and QB without issue. Same goes for using bluesound’s software for the node that is connected to a whole home system.
Any help would be appreciated. I’m sure what else I can do to troubleshoot the Roon ROCK.
@Jeremy_Hutchins, can you post a screenshot of your web admin page of your ROCK Core? Also, have you tried connecting the Core using a different cable or a different port either on the NUC or the Unifi switch to eliminate a faulty cable or connection?
I opened up file explorer (windows 10) and went to my network trying to find \ROCK\Data. Windows can’t find it. Maybe that’s the problem? Doesn’t show up in network devices, but shows up under Unifi interface as connected and I can still connect to the ROCK from my phone, PC and Mac.
I assume you typed \\ROCK\data and the forums ate the second \? The double \\ at the beginning is required.
Since you know the IP address of your Core try:
\\aaa.bbb.ccc.ddd\data
where aaa.bbb.ccc.ddd is the address of your core like \\198.51.100.15\data
The fact \\rock didn’t work shouldn’t impact any core functionality it just means windows couldn’t resolve “rock” to a machine on your network. But that kind of resolution is only used to find this network share.
I use the ROCK as a core as mentioned above, but cannot access logs using the network IP and/or search. I can however pull up Roon Logs from windows data. Not sure if helpful. The file is in txt. I converted to PDF but not allowed to upload. Is there a way to upload the txt file?
Found a trouble shooting guide ROON had posted. I didn’t have SMB enabled in “windows features.”
I have since enabeled the feature and I can see ROCK under network devices but still cannot access data. If I try to use windows file explores I get a pop up “Windows cannot access \ROCK”
If I use chrome and type in the \.iaddress\data I get “your file couldn’t be accessed.”
But I can still get to admin splash page. Should I nuke the whole thing and “reinstall” software or “reset” Roon Database and Settings?
Thanks for taking the time to write in, and for your patience while the support team works through each thread.
Following up here, I’d be curious to see how things run on a fresh database. But before doing that, I’d like to enable diagnostics on your account to review what might be happening at the time of your audio drop outs /skips.
If you could please provide the specific date, time, and name of track the next time you reproduce this issue, that would be helpful.
