Music Stopped Importing

[Steve_Ackerman]

MacBook Pro

G

Tried restarting the Mac, forcing rescan. It was working fine and the suddenly stopped.

[dylan (Dylan Caudill)]

Hi @Steve_Ackerman,

Where is your music stored?

[Steve_Ackerman]

On my MacBook Pro

[dylan (Dylan Caudill)]

Thanks for the screenshot, @Steve_Ackerman

I’d like to enable some diagnostics on your account so we can take a look at what you’re experiencing here. Before I do this, may I ask that you please do the following and make a note of the time you do each:

• Reboot your Core machine.
• Start up Roon and let the spinner go for ~5 minutes.
• Reboot your Core machine once more.
• Start up Roon and let the spinner go for another ~5 minutes.

This should allow the team to gain some insight into what you’re experiencing in the report. Once you’ve done this let me know the timestamps and I’ll enable diagnostics on your account. When the diagnostics report is uploaded I’ll send it over to our team for analysis.

[Steve_Ackerman]

Thanks, Dylan, but I decided the easiest and most logical solution was to switch my core machine. The laptop is older and I don’t think it was up to the task. If I run into any similar importing problems, I’ll let you know.

Steve