Core Machine (Operating system/System info/Roon build number)
QNAP TS-453 Pro (4.5.2.1566) / 8GB RAM, J1900 CPU, 4x4TB RAID5 / Roon Build 756
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Draytek Vigor 2860
3x Pro Signal CAT6a Patch Panel
3x Ubiquiti US-24-250 (aggregated)
3x Ubiquiti US-8-60
8x Ubiquiti UAP AC Pro
CAT6a throughout
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
CAT6a:
Meridian 218, Meridian MS600, Meridian MS200, Innuos Zen Mini 3
USB:
Meridian Explorer 2 (via HTPC)
Meridian Explorer 2 (via iPad Pro)
There’s a few more but these are used daily.
Description Of Issue
We have been using Roon happily on our network since it was first released.
Since updating to 1.8 Roon has been unusable on any device.
As it stands, you can play 2-5min and then the audio will cut out. We have tried Tidal, Radio, local CD content, local low-res MP3. Nothing will play for more than a couple of minutes.
Moreover, the audio zone often disappears when the audio stops, and you have to re-select it.
I have noticed that even with zero zones playing (because they can’t), and with no remotes connected, the Roon process on our QNAP is ‘sleeping’ at 50% with regular jumps to 90%.
I imagine the spikes to 90% might be when it drops out but I haven’t been able to confirm this.
I can’t imagine why that would be the case when it has been running fine for 5+ years.
If this is Roon gathering metadata, is there any way to confirm that this is what it’s doing? Why would it cripple the system when it didn’t before?
We have gone to great lengths to ensure that our network is as sound as can be, or at least as far as we understand how.
Cross-network data transfers (e.g. PC to PC) achieve the expected speeds and are tested regularly.
Nothing has changed for months, other than Roon being updated.
I wondered if the QNAP might have been on it’s way out but, it everything seems to be running smoothly. We don’t use it very often, but we have Plex installed on the QNAP and that is still working normally without any issues. I can successfully stream HD over wireless and wired with no buffering. Disk health checks are all good. Transferring files to/from the QNAP over the network is also fine. Everything is working on song except for Roon.
I’m not sure what to try other than:
- Wait and hope. This has been a hit or miss approach in the past!
- Delete Roon and start from scratch with a fresh install/database. Haven’t even done this…don’t really want to as it will still involve a lot of step 1!
Any ideas, questions or feedback are most welcome. Historically we have been using Roon from multiple zones simultaneously and on a daily basis. We are heavily reliant on Roon for our music. I would love to get this working again!