· None of the above quite fits
· None of these quite match
· Music stops always on first song
· Synology DS1817+ NAS on Aruba 10Gb switch, Matrix Element X2 DAC/preamp
Hi @Dale_Hymes ,
Thanks for writing in and sharing your issue! We’d be happy to take a closer look, could you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Hi, I’ve uploaded all the logs. The last time I experienced the problem was in the .02.txt. It only pauses after 15-20 minutes of the first track but plays fine after restarting for hours.
Hi, it happened again. I was running a “tail -f RoonServer_log.txt” at the time and captured the moment it happened. Even though I know you don’t like clips, here it is. I’ll also upload the full set if you’d like.
et=719850139071us delta=-221us drift=-2112us in 91.507s (-23.087ppm, -83.115ms/hr)
12/13 02:17:09 Info: [stats] 5890mb Virtual, 1082mb Physical, 647mb Managed, 435mb estimated Unmanaged, 395 Handles, 80 Threads, 2.78% of runtime in GC pauses, 3ms last GC pause duration
12/13 02:17:11 Trace: [Element X2] [Lossless, 24/192 FLAC => 24/192] [100% buf] [PLAYING @ 1:35/3:30] You Never Change - The Doobie Brothers
12/13 02:17:16 Trace: [Element X2] [Lossless, 24/192 FLAC => 24/192] [100% buf] [PLAYING @ 1:40/3:30] You Never Change - The Doobie Brothers
12/13 02:17:16 Trace: [zone Element X2] Pause
12/13 02:17:16 Info: [zone Element X2] Canceling Pending Sleep
12/13 02:17:16 Trace: [Element X2] [zoneplayer/raat] Pausing at streamtime_ns 100627340208 now_ns 721514003308250
12/13 02:17:16 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] SENT [1599]{"request":"stop"}
12/13 02:17:16 Info: [zone Element X2] OnPlayFeedback Paused
12/13 02:17:16 Trace: [Element X2] [zoneplayer/raat] Endpoint Matrix Audio element X2 State Changed: Playing => Paused
12/13 02:17:16 Trace: [Element X2] [Lossless, 24/192 FLAC => 24/192] [100% buf] [PAUSED @ 1:40/3:30] You Never Change - The Doobie Brothers
12/13 02:17:16 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] GOT [1496] {"status":"Stopped"}
12/13 02:17:16 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] GOT [1599] {"status":"Success"}
12/13 02:17:21 Trace: [zone Element X2] [zone] no playback for 5s, suspending to release audio device
12/13 02:17:21 Info:
--[ SignalPath ]---------------------------------------------
SignalPath Quality = Lossless
Elements:
Source Format=Flac 192000/24/2 BitRate=5156 Quality=Lossless
Raat Device=Matrix Audio element X2
Output OutputType=Local_Analog Quality=Lossless SubType= Model=
------------------------------------------------------------
12/13 02:17:21 Trace: [zone Element X2] Suspend
12/13 02:17:21 Trace: [zone Element X2] Stop
12/13 02:17:21 Info: [zone Element X2] OnPlayFeedback Stopped
12/13 02:17:21 Info: [zone Element X2] Canceling Pending Sleep
12/13 02:17:21 Info: [audio/env] [zoneplayer -> stream] All streams were disposed
12/13 02:17:21 Info: [audio/env] [zoneplayer] All streams were disposed
12/13 02:17:21 Trace: [Element X2] [zoneplayer/raat] Endpoint Matrix Audio element X2 State Changed: Paused => Prepared
12/13 02:17:21 Info: [audio/env] [zoneplayer -> stream -> endpoint] All streams were disposed
12/13 02:17:21 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] SENT [1601]{"request":"end_stream"}
12/13 02:17:21 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] SENT [1602]{"request":"teardown"}
12/13 02:17:21 Trace: [Element X2] [zoneplayer/raat] Endpoint Matrix Audio element X2 State Changed: Prepared => Idle
12/13 02:17:21 Debug: [raat/tcpaudiosource] disconnecting
12/13 02:17:21 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] GOT [1496] {"status":"Ended"}
12/13 02:17:21 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] GOT [1601] {"status":"Success"}
12/13 02:17:21 Trace: [Matrix Audio element X2 @ 10.2.200.63:36831] [raatclient] GOT [12] {"status":"Teardown"}
12/13 02:17:22 Info: sleep 558ms after flush
12/13 02:17:24 Info: [stats] 5874mb Virtual, 1082mb Physical, 645mb Managed, 437mb estimated Unmanaged, 392 Handles, 75 Threads, 2.76% of runtime in GC pauses, 4ms last GC pause durationHi @Dale_Hymes,
Thanks for the follow-up!
12/13 02:17:16 Trace: [zone Element X2] PauseThat line is decisive. It means Roon told the zone to pause. This is not the Matrix X2 stopping on its own, and it’s not a buffer, network, or decoding failure.
Do you experience this issue no matter the Roon Remote device you play audio from?
Does this happen no matter the endpoint you play audio to? For example, if you play audio only from the system output of your mobile device, do you see the same issue?
Thank you!
I did not have the same issue when playing to my MacBook Pro through its speakers. I did see the same thing when playing to my Arcam ST60 streamer/DAC in a different room (not a zone, just a separate play). Honestly, it’s been a while there so I’ll try it again to see if it still happens and capture those logs. It’s just been consistent with the Element. While I do not think Roon is the issue, I’m just hoping that you might have some experience with this kind of problem. The Matrix Audio help on things like this is not as solid as Roon. BTW, I recently upgraded the RAM in the NAS/server to 16GB and moved the RoonServer to an internal SSD. Thank you for your help!
Got it, thanks for the additional information and tests @Dale_Hymes - There are only a small number of mechanisms in Roon that will issue an unsolicited Pause.
External control signal - Examples:
Check Roon → Settings → Audio → Element X2
Specifically:
Also, if possible - update Element X2 firmware. 
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