Music Stops Playing on Roon (ref#243NMA)

[teddysmuck01]

Affected Product

Roon

Roon Issue Category

Audio Quality

Description of Issue

Music suddenly stops playing…

Roon Core Platform

Windows

Roon Core Specifications

Ssd hardwire

Connected Audio Devices

Eversolo dmp 6-a

Home Network Details

Ethernet

[benjamin]

Hi @teddysmuck01,

Following up on your issue, we’ll need a full breakdown of your network setup, and how your Roon Server device is connected to your router.

From there, please take note of a specific date, time, and track playing the next time this issue pops up and share it here.

And with that, if you’d like, we can enable diagnostics mode for your account, which will send over a set of logs from your Core device automatically, and then upload to our servers for analysis.

If you’d rather do it yourself manually, please use the directions found here and send over a set of logs to our File Uploader.

Thanks!