Music tracks rapidly scroll without playing on Linux server with Sonore Optical Rendu (ref#M03MGU)

Support
1

What best describes your playback issue?

· The queue is skipping tracks

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 4:00 pm Tom Petty "A mind with a heart of its own" Full Moon Fever album

What are the make and model of the affected audio device(s) and the connection type?

· Linux Server Sonic Transporter (Small Green Computer Co.) with Sonore Optical Rendu and range extender to wifi

Describe the issue

Roon& Tidal recognizes my linux server and Sonore Optical Rendu. My wifi is rock solid.
Problem: music tracks will not play and
program commences rapid scrolling through all the tracks but will not play OR, track sometimes plays for exactly 30 seconds then goes to next track for exactly 30 seconds BUT, usually just get the rapid scrolling through an entire album/recording and nothing plays

Describe your network setup

Linux Sonic Transporter (Small Green Computer Co.) and Sonore Optical Rendu,

2

Hello @Eric_Heine ,

We are sorry to see you are facing this problem.

To help us investigate, could you please retrieve the logs from your Roon Server folder as outlined in this instruction and upload them to our Logs Storage.

Please also note the exact timestamp of when the problem last occurred so we can easily locate it in the data.

Thanks.

3

Hi Alex

any solutions to my issues? hope you can assist thanks and regards,Eric

4

Hello @Eric_Heine,

Thank you for the update.

A similar issue was recently reported by another user here:

Upon investigation, our team identified that this rapid scrolling behavior is caused by a RAAT protocol version mismatch. We recently implemented some important security updates in Roon version 2.61, and Sonore will need to release a software update for their devices to get them back in sync with the current RAAT protocol.

Please let us know if you have any other questions or concerns in the meantime!

5

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