Music unavailable error on all tracks (ref#XKVDV6)

[Michael_Farley]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· All of the music I try to play says currently unavailable

Tell us about your home network

· on a MacBook

[alex_h (Alex)]

Hello @Michael_Farley,

Thanks for sharing the details here.

We’ve reviewed the diagnostic logs from your Roon Server, but at first glance, we can’t see clear evidence of the issue.

Could you please provide:

• The exact timestamp (date + time, including timezone) when the problem occurs
• A screenshot (or a few) showing the “Currently unavailable” message
• A screenshot of the Signal Path while the issue is happening

This will help us investigate more effectively.

Thanks!

[connor]

Hi @Michael_Farley,

We’ll need some additional information to take action on this report. Do you use streaming services with Roon, your own digital library, or both?

Try signing out of any streaming services in Roon Settings → Services and then signing back in.

Please also try disabling and re-adding any Watched Folders pointing to your local library folders in Roon Settings → Storage.

Can you provide a screenshot illustrating the error?

Keep in mind some streaming services will rotate their catalogue as backend distribution agreements change. You might see albums become unavailable over time - in this case, they’ll be labelled “unavailable” at the track level in the Album details page.