Music unavailable in Roon (ref#4TGDOY)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· Music unavailable

Tell us about your home network

· Nothing special normal router

2

Hi @michel.teeuwisse,

Thanks for writing in! Sorry to hear about your issues.

If you can, please access your Roon Settings > Services > Tidal > Edit and force a manual rescan of your library?

If you haven’t yet, I’d also safely reboot your Roon Server machine, as well as your router.

Thank you!

3

Hi @michel.teeuwisse,

We’ll require some more information in order to troubleshoot this issue effectively as a team. At your convenience, please share the following:

  1. the name of at least one track with which you’re having an issue

  2. are these new releases? (sometimes, new realeses aren’t immediately exposed to Roon via the Tidal API, even when they are available in the Tidal native player)

  3. have tried signing out/back into your Tidal/Qobuz account?

  4. are these tracks visible in Tidal or Qobuz directly?

We’ll watch for your reply. Thank you!

4

This thread is now closing due to inactivity. You can reactivate the topic thread by submitting a new request for tech support here and our team will pick up where we left off. Thank you!