I then went ahead and purchased a new Roon Nucleus Plus. I started the setup of that. I logged into my existing Roon account and I immediately saw the new Roon Core on the Nucleus +. I hit the connect button on the screen (running on my Apple IPAD mini). The next screen was to login to my Roon account which I did. The next screen says - Are you Online and asks me to Unauthorize my previous Roon Core. Everytime I press the Unauthorize button, it just keeps asking me to Retry and nothing that I do allows me to login to my new Roon Core on my new Nucleus Plus.
Roon Core is a new Nucleus + which arrived today - 5/9/2023.
My Apple IPAD is my roon remote, my Imac desktop and my new Nucleus + are all on the same network. The Nucelus + is on the network via an ethernet cable as is my Imac.
My previous Roon Core’s SSD has failed so I am unable to connect to my previous core or even see any of the music files. (luckily I have a full backup of the music files).
Any help would be appreciated. Thanks
mjw
(Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)
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Rather than entering your credentials, try restoring a backup. The option is at the bottom on the screen.
As @mjw says, don’t log in to your new Nucleus, but restore a backup from your previous system. That’s the step that is given in the Nucleus Migration Guide…
Thanks everyone. I finally got it to work last night. I rebooted the new Nucleus + and the problem disappeared so I was able to connect to the Core and load all of my music from my backup hard drive.I am playing music this morning already.