Main income - network router - PC( Roon Core ) , Network Player ( Naim Uniti Atom )
Connected Audio Devices
CAT8 Network wire
Number of Tracks in Library
18,735 tracks
Description of Issue
When I play music by roon ( It’s installed on my PC ), Roon keeps shutting down my pc without any error report or something. It just makes my computer reboot.
@Gyeong_Yun_Hong, welcome to the community. What version of Roon are you running? I have a slightly older AMD Ryzen laptop that I tried to use as a Core and the behavior you describe is what happened with me. I am running B1228 on the earlyaccess program which is now using .NET6 and it seemed to resolve all of my issues with stability on the Ryzen platform.
Others have been successful with the production release and AMD CPUs, but it seems for my configuration .NET6 solved my stability problems.
One final suggestion. You should ensure your GPU video driver is up to date, that also historically has led to stability problems with Roon.
Thank you @Gyeong_Yun_Hong, but what build number of Roon 2.0, 1223 or another build version? The Build numbers are the important item to confirm next as they must be identical across the Core and Remotes.
You should not have to manually install .NET6. Have you tried to download and reinstall 1223 on your PC you use as your Core? Are your video drivers the most current version?
Thank you for your patience while the tech support team worked through our queue to reach your inquiry. We’re certainly very sorry to hear you’ve been experiencing unmanaged crashing on your Core and we’ll do all in our power to restore your system.
First off, diagnostics suggest that the crash is related to the display, and we’ve noticed you have multiple monitors in your setup. If you remove the secondary display, do you still encounter the crash?
If you continue to experience the issue with a single screen and up-to-date graphics cards, then please clarify a few more questions to help us proceed from there:
Does the issue occur when Roon is full-screen, or when you are resizing the window?
Do you have video streaming apps open simultaneously?
If you’re willing to take a more heavy-handed step, try refreshing Roon’s database to reset conditions.