My roon Nucleus occasionally loses the network connection--ethernet

[Axel_Lesch]

@John_Bredeson

@John_Bredeson

It seems like the times it has frozen up are when I put in a really long playlist.

@John_Bredeson

All that works is resting it overnight.

@John_Bredeson

I am going to let it cool overnight and see if it works in the morning. If it does, then I think I have a hardware issue with the Nucleus.

I’ve encountered something like this with an overheated NUC and/or a bad ram stick.
A nucleus is basically a NUC, just with different firmware and without a fan.
Just did a quick search for you:
Overheating

[benjamin]

Hey @John_Bredeson,

Thanks for your patience while we work through each thread! Following up on your issue, are you still having connectivity issues on your Nucleus?

I agree with the other thoughts in this thread in that we should first try to fully eliminate any potential network based issue before considering hardware issues. That said,

@John_Bredeson

I ordered this from Upscale Audio on 7/12/22, took deliver on 7/20/22.

If it does come down to needing hardware replaced, you should still be under warranty through Upscale Audio.

I’ll be on standby for your reply

[John_Bredeson]

Thanks Ben. So far the manual setting of the IP address is working. But even before, the issue was very sporadic, perhaps once a month or so.

I think the person that posted about a potential thermal issue might be onto something, but I have no idea how to apply the fix described in the linked article about Intel processors.

For now, let’s see if the problem is fixed.