My songs keep skipping, I am disappointed and would like a refund please

[John_Boudreau]

Roon Core Machine

Using a window 10 PV as Core

Networking Gear & Setup Details

D-Link Dir-x4860 connected to PC via RJ45

Connected Audio Devices

Sonos / chromecast

Number of Tracks in Library

15 000 tracks

Description of Issue

Pretty simple, songs keep on skipping intermittently. I am very frustrated and would like to be refunded please (Yearly contract). Thank you for your support.

[beka]

Hey @John_Boudreau,

Thanks so much for taking a moment to let us know of what you’ve been experiencing so far — we’re so sorry there was no way to make the most out of your Roon subscription.

We’d love to help. To that end, we’ve replied to the email you sent our way

[John_Boudreau]

Greetings Beka, thanks for your quick reply.

I do not see any reply on the status of my account. Can you please resend it to me? Much appreciated.

Regards,

John Boudreau