Can you confirm you’ve followed the steps outlined here? Note that there is a section at the end about MyCloud NAS devices with special troubleshooting steps.
Glad to hear that you have been able to resolve this issue!
We handle all of support here on this Community website. When we resolve issues on Community, it ensures that our entire team has access to the discussion and can weigh in as needed. This means that not only can our support team contribute, but so can our QA team, developers, and senior staff.
This would be a great post for our feature request section! There might be one already, but if not I would suggest making your voice heard there as that section is kept under close watch by the product/dev team for suggestions.
In either case, glad to hear you’re up and running, hope you have a great day!
I suggest that we focus on one specific example of this issue to clarify where this behavior occurs, can I ask you to try selecting one track from Patricia Gear, try starting playback and see if that works?
If it does not work, please right-click on the track -> press the 3-dot drop-down menu at the top -> View File Info. There, you should be presented with a page similar to the following, please share a screenshot from your end:
Thank you for sharing that screenshot, the path does look the same.
Hmm, I am next wondering what Roon logs display when this issue occurs, can you reproduce this behavior and note the exact local time + date when you try starting playback and the track does not load? E.g. 11:23PM on 12/2/19.
That 1.7 million files is indeed strange, unless you have that many files on your external HDD. Importing a large amount of tracks will take some time, but if it is still stuck, can you send me a copy of your Roon logs by using these instructions?