Hi @Stephen_Weiss ---- Thank you for the report and my apologies for the troubles here. To help me accurately evaluate this problem your friend is experiencing, may I kindly ask you to please provide the following:
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A brief but accurate description of your friend’s current setup as seen here.
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Please confirm what driver is being used, ASIO or WASPI.
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Please provide screenshot(s) of their audio settings in Roon.
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Please verify which formats seem to be having this issue and if playing the same format is yielding the same results.
-Eric