I hate having to do this, but it seems that the only way to contact Michał Jurewicz @Mytek_Audio, CEO of Mytek, is through the Roon forum.
I have just sent a formal letter of notice to Mytek requesting the replacement of a Brooklyn Bridge II before my lawyers initiate legal proceedings against the company. My device has malfunctioned since day one. Mytek acknowledged this in emails sent by their support team.
I sent my Mytek unit in for repair and, for the past eight months — yes, I really mean eight months — I have received no response to my emails, despite three follow-ups from Michał. The first was: “Yes, I see they forgot about you, I’ll take care of it,” and the last: “Ah yes, I see we have one in stock in Warsaw, Poland. It’s Friday, they will send it to you on Monday.” … Nothing was done.
Michał has no regard for his customers. I have been buying Mytek equipment since 1996, and I never expected such a disgraceful situation.
The Warsaw office has 15 days from receipt of my registered letter before legal proceedings are initiated against the EU office which delivered the faulty unit.
Thank you for your understanding. This is all the more disappointing as I have been a Mytek customer for over 10 years. I had already waited 6 months without any response to receive my BB II, but now 8 months in repair without a single reply to my numerous emails is outrageous. My lawyer advised me, as a first step, to send (which I did) a formal letter with acknowledgment of receipt, requesting that my replaced unit — as promised in writing by Mytek — be shipped within 15 days. He will take further action if necessary, bearing in mind that I ordered and received my unit from Mytek Europe in Poland, and an 8-month delay does not sit well under European law.
In short, I am hoping for a resolution within the given timeframe, and I will not fail to mention it on this forum (and others) as soon as Mytek has fulfilled its obligations.
When I was having trouble with a different company that wouldn’t respond, I blasted them on social media under every new post they made with the customer service issues. Long story short, after doing that I was directed a different email and ended up getting a new device under warranty.