Naim ND5 XS2 dropping off of Roon (Mac as core)

[Soundcraft_HiFi]

Roon Core Machine

Apple iMac - Model No. MGTF3B/A
M1 Chip
8GB RAM

Networking Gear & Setup Details

Router: Technicolour DGA0122
TP Link Deco E4 Mesh extenders
iMac connected wirelessly
No VPN

Connected Audio Devices

Naim ND5 XS2

Number of Tracks in Library

24,000 tracks

Description of Issue

Hi folks,

Hoping to get some help on this.
We have a customer who has recently started using Roon with a Naim ND5 XS2 and it does work very well as we have come to expect and love about Roon.

The problem we’re having is that the ND5 XS2 seems to drop off of Roon specifically once every 24-48 hours ish. It is still visible via the Naim app though.
Other Roon capable devices in his network remain visible but the ND5 XS2 seems to be completely unreachable.
The only fix is rebooting the router (which obviously isn’t ideal every day!)

I’ve been combing through forums as much as I can to figure this out and from my understanding it may indeed be something to do with the Technicolour. The only issue is I’m not sure how to fix the issue.
We’ve had a look at the router settings but the guide on what to enable/disable isn’t terribly obvious to me.

If anyone can assist in this, I would greatly appreciate it.

Cheers,
Ben
Soundcraft HiFi

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

@Soundcraft_HiFi

iMac connected wirelessly

This is the first area to address; the core really needs to be on an Ethernet connection. Therefore, eliminate this as a cause first.

[Soundcraft_HiFi]

Yea I had a feeling this would come up first aha.

Unfortunately this isn’t an option in his current set up.
I’m exploring options to get this working but any other suggestions are welcome too

-Ben

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

I’m suggesting you eliminate this first. Using a long cable as a temporary fix will tell you pretty quickly if Wi-Fi is the issue.

If this makes no difference, look for other problems. If things improve, seek to improve Wi-Fi, or get the core wired professionally.

[noris]

Hi @Soundcraft_HiFi ,

Have you been able to temporarily test the Ethernet cable solution?

If the device disappears every 24/48 hours, then maybe it could be related to the IP address of the device expiring. You could try to set up a Reserved IP address for the Naim and see if that helps.

Please also note that we have a dedicated dealer support channel, I will send you this information via private message (green notification in top right).