Need help finding the thread documenting the purpose and use of the Support forum

[BlackJack]

These are the two pinned topics for the support category:

About the Support category

Having a problem? Got a question about using Roon? We’re here to help! To get help, please start here. Thanks!

I'm having a problem with Roon -- where do I report it?

Roon Account Issues For account-related questions that needs staff review, please notify our accounts team by flagging the newly created @accounts flag. Common reasons to flag the accounts team will include questions such as payments, trial expirations, or account related banners that are visible in the Roon App. These topics will then be hidden by our moderation team. This flag is not meant to be used for general support purposes, for those kinds of questions the proper flag will still remai…