Hi @Bruce_Sinclair,
I do apologize for the delay, but we need to clarify which device we’re troubleshooting here, as we’ve pulled logs for the Nucleus+ synced with your Roon account and couldn’t find the source of the issue. We have the full RMA history for the unit in your post (SN# 54B20383930B), but it doesn’t appear to be the unit in your setup.
It would greatly expedite the troubleshooting process if you could instruct the customer/owner to pass on a set of their device logs to our team. Would you please let them know to use the directions found here and send over a set of logs to our File Uploader? Please let us know the filename once they’ve uploaded, so we can identify the correct set of logs.
Once we’re diagnosing the correct Nucleus+, it shouldn’t take long to pinpoint the problem.