Need Nucleus Update [Replaced M2 Card]

[Domenic_Napoli]

Nucleus: Version 1.0 (Build 258)
Serial: 54B2038B9CA8

The M2 card that came with the Nucleus failed. I have since replaced and now operating the Nucleus as Rock. Please send an update to my Nucleus to update/upgrade the OS to Nucleus.

Ether net cable from modem to Nucleus

I am the only user and the Nucleus solely used for stereo system

Ayre Acoustics EX8

Nucleus to Modem
EX8 from Modem

• All connections using ethernet cables

Number of Tracks in Library

Irrelevant

Was stuck in reboot

The last update from Roon caused the M2 card to remain stuck in reboot. It was unable to run the OS. Uncertain if card failed or if memory was too full to function (Did not store music files - just OS files)
Paid local stereo shop to diagnosis the problem and replace M2 card. Nucleus now running as ROCK to function. Please send OS update to Nucleus in order to run Nucleus OS.

[noris]

Hi @Domenic_Napoli ,

Thanks for your message. I do see the Nucleus currently activated as ROCK, I will put in the request with the RMA team to upgrade this for you back to a Nucleus remotely. This request may take some time to reach their queue, please leave the system online and connected to the network until this takes place, thanks!