Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Primare I15, Ethernet
**ISSUE
Since some time (about a month) my music stops regularly (average once per hour).
If I start to listen to music i do not hear anything, if I start play nothing happens, only the blue little bars are lighting up. It does not play music.
I have to go to settings and disable and enable the audio device (primare I15 via Chromecast). I do not have this issue if I play via Sonos (different audio zone).
Resetting the device once always works (for a while)
The core machine is an imac, running the latest MAC OS. I do not have a firewall set on the core machine. i also do not have network issues. I notice also when ik keep my settings open on the audio devices page, that the primare chromecast device sometimes is gone for a split second.
thanks, Wouter
This sounds like the issue is device-specific and we should troubleshoot in that direction. Can you confirm you have the latest firmware for your Primare? IS the behavior the same if you connect it via USB or Airplay?
Hi Noris, the issue was indeed device specific. The latest firmware was already installed on the Primare I15, but I noticed that the device was installed twice in the Primare app. Two identical devices, I have put the device back to factory settings and re-installed it.
Now it’s running fine without issues.
Thanks for your help,
Wouter
Thanks for the update here and happy to hear that things are back to working order since removing the duplicate. If you have any further issues do feel free to reach out once more!