Need to set SOtM NEO 200 SE to fixed volume at every Roon startup (ref#OKVOQC)

Support
1

Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

Must set SOtM NEO 200 SE to fixed volume every time I start roon

Roon Core Platform

Windows

Roon Core Specifications

Intel 13900k 32GB Ram Z690 E 1Gig Fiber

Connected Audio Devices

Sotm NEO 200 S.E. >Gustard U18>Musican Pegasus

Home Network Details

1 Gig Fiber

4

Hey @Phoneslave,

First off, welcome to the community! I’m so sorry for the lack of response you’ve received on your issue so far. I’ve marked it as a priority to ensure it doesn’t slip through any cracks. :pray:

Now getting straight to your issue: the first thing to do would be to pull up the webUI of the SOtM, and enable Roon mode. You can see more information on this via the link and screenshot below:

https://docs.sotm-audio.com/doku.php?id=en:eunhasu_operation_instructions#roon_ready

Screen Shot 2023-09-08 at 11.42.11 AM
Screen Shot 2023-09-08 at 11.42.11 AM800×424 151 KB

Be sure to save your changes, and let me know if your issue continues after trying the above. :+1:

5

Thank you. SOtM Audio device config shows: Gustard USB Audio 2.0 (G20) and there is no option to select the SOtM Neo. Volume mode is set to fixed.

6

Hi @Phoneslave,

And if you bypass the Gustard device, do you see the option I shared above?

7

Not seeing any options to bypass. Do you mean if I remove the Gustard from the chain to bypass the Gustard? I tried getting the SOtM to register my Pegasus DAC by USB but it did not work.

8

Hi @Phoneslave,

Yes, my apologies for lack of clarity! I meant to physically remove any gear between your core device and the SOtM. If you connect the two directly, are you able to enable the above?

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SOtM Neo 200 SE won’t respond to plugging it into my PC with USB. SOtM app does show options if it’s not plugged into the Gustard U18. Also does not pick up my Musician Pegasus DAC if I USB it into that. Tried a few things including deleting Roon Access version and replacing it with regular roon. Tried device manager a few times but no luck.

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Edit* SOtM app does NOT show options if it’s not plugged into the Gustard U18.

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Hi @Phoneslave,

Thanks for the update. After chatting with the team, we’re wondering:

  1. Which setting needs to be manually switched upon start-up? From the webUI of the SOtM, or the volume setting within Roon?
  2. Can you share additional screenshots of these settings from the SOtM and Roon?

Thanks

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Screenshot (4)
Screenshot (4)1920×1080 154 KB

Screenshot (6)
Screenshot (6)1920×1080 110 KB

Looks like Gustard U18 is stuck between Roon and SOtM Neo. It shows fixed in Eunhasu but the Gustard always goes back to “Device volume” in Roon. There is no were to control the Gustard specifically once it is plugged into the SOtM Neo as it combines the two into one setting on Roon.

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I swapped out to a Roon Rock Nuc. Since it runs 24/7 I no longer need to set it to fixed each time. The problem continues but there is no reason to do it every day or few hours as it was before so it’s not much of a problem anymore

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