Network cannot detect Roon ROCK device (ref#XBJISN)

[Steve_Pardee]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Network doesn’t see rock

Describe your network setup

Hello?

[BlackJack]

Hello back @Steve_Pardee and welcome to the forum.

PS: If the following is your issue too, follow the information given in this other thread:

Don't find the Nucleus+ in my Windows11-Network

Hello everybody, since some days I can’t find my NUCLEUSPLUS in my MS-Network for handling data-transfer/storage. With the IP I find only the software-info-side of the nucleus. The app have a full function and hear the music well, but the storage upload etc. is not possible. What can i do? Thanx from Germany

[daniel]

Hi @Steve_Pardee,
Thanks for reaching out to us for help with this issue. We will need some more details from you in order to assist with troubleshooting. In your response you said “I’m having trouble connecting to Roon” and “I’m having trouble adding music to my library”. Can you tell us what exactly is giving you trouble?

We were able to activate diagnostics from your ROCK server. So at least we know that that part of networking is working.