Network Error 504: Connection Timeout During IPv4 Connectivity Test (ref#P7WP0G)

[benjaminclove]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"50.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

OSx, to Microtik Hap AcLite router, to local broadband ISP (Alpha Omega)

[daniel]

Hi @benjaminclove,
Thanks for reaching out to us to ask about this issue. From the error you posted it looks like automatic port forwarding was unsuccessful. You have two options from here. You can either do manual port forwarding or use Tailscale instead.

If you wish to proceed with manual port forwarding this article will help you with that.

If you want to use Tailscale instead you can check out this article. I would recommend trying Tailscale first. Most of our users find that simpler to set up.

Please let us know if you have any further questions!