I´ve already reported it. But Support always questions me about my setup. I´ve described it already several times. It’s frustrating to repeat the same information over and over again. I understand it is a way of discouraging users to report issues.
Why don’t you keep data associated with every user? Why isn’t there a direct way to address messages to your support instead of Roon Community? It is not the straightest way, harder than other providers.
I must inform that this “network error” appears when listening to music or not, either on PC or Samsung Galaxy Note 10+ smartphone, as the images show. I choose Tidal, then “what’s new” then “refresh” symbol or ‘More’. It’s been showing the same Albums for months… along with the red alert error.
There’s nothing wrong with my network.
The same happens when listening through Pro-ject Stream Box S2 ultra (USB) and Pro-ject Pre BoxS2, according to the image:
Most of the times, when Nucleus is left switched on, and the Roon app is launched on the smartphone/tablet, Roon can’t connect and appear.
I have to physically switch Nucleus off and on, so that Roon can be discovered.
Your “network error” is probably a local issue, and not specifically a Roon one… you can find some Roon KB help on changing DNS, or google the question for your router type. There is also a Roon KB article about Networking Best Practices which could be useful. Good luck!
This was the advice you were given last time. Until you try to do this change or get someone to help you it would be difficult to advise further.
Perhaps @support can run diagnostics on your account.
