I run Roon on a NUC with ROCK installed. I have had a Qobuz account for a few years and for some reason I can’t access all of a sudden, I get Network Error: Please check your connection.
The Network is fine, I have Orbi Mesh with wired backhaul. The NUC is installed via ethernet. I am controlling now via the PC. I don’t have a VPN on the Network.
I have tried restarting the Core. Everything else seems to work, Roon works fine with content directly connected to the NUC.
Has something changed @support?
Hello @tahsu and sorry about the trouble! We appreciate you letting us know.
Can you stream from Qobuz directly? Also, could you please:
- log out of Qobuz in Settings → Services
- reboot your ROCK
- log back into Qobuz in Settings → Services
Thanks in advance
Thanks for coming back to me.
Yes, I can log into and stream directly from Qobuz, I just double-checked, no problem.
I can’t log out of Qobuz in Roon though as I cannot log in! I rebooted ROCK anway, but get the same error when trying to log in.
Thanks so much for letting me know. I wonder if you could please try this other step that has worked in the past: can you please navigate to your Qobuz account (outside of Roon) and change your password. Then, try logging into Roon again.
Thanks a whole lot
I changed my password this morning, but I still get the same error unfortunately.
I appreciate it so much . I hope we can go through one final step, which is clearing the Qobuz cache. Here are the steps:
- Exit out of Roon
- Stop RoonServer via the Web UI
- Find and open your Roon database
- Navigate to
- Move the contents of the
/Cache folder elsewhere, like your desktop
- Try restarting Roon and verify if the issue still occurs
Thanks yet again
I had to try twice, but it worked! I could log in to Qobuz in Roon. Thank you for your help.
Do I need to do anything with the cache files I moved out, can I just delete?
That’s awesome to hear
Yes, you can delete the cache folder. Roon has generated a new one