NetworkError 1016 when connecting with potential IPv4 connectivity issue (ref#JP0KB5)

Support
1

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· None of these are listed. It simply says "TIMEDOUT" or similar.

System or third-party *firewalls *or *antivirus software* can sometimes block RoonServer from reaching ARC.

·
Try adding RoonServer and its associated processes to the whitelist of any firewalls or antivirus software you have installed, including the Windows system firewall, if applicable.
[You can learn more about firewall exceptions with Roon here.](https://help.roonlabs.com/portal/en/kb/articles/firewall)

Has the status in Roon -> Settings -> ARC changed after adding exceptions in your firewalls and antivirus software for Roon?
ARC is still *Not Ready*

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Anyone else have this issue and a solution ?{
"ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"external_ip": {"actual_external_ip":"47.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"47.aaa.bbb.ccc"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Success","error":"No Error","routers":2,"routers_mapped":1}
}

Describe your network setup

I have spectrum with personal modem connected to Netlink WIFI 7 router. Roon is on Win 11 Intel 7 machine

2

Hello @Mark_McGowan ,

Thanks for reaching out to us with this question.

We are still working on fixing the current issues and expect them to be resolved soon.

Once you stop seeing error codes 1016 and 530, it means that the problems have been resolved.

Please check the pinned post on
https://community.roonlabs.com/
in order to stay up to date.

Thanks.

3

Hi @Mark_McGowan,

The infrastructural outages affecting Roon’s cloud and streaming services have since been resolved. To be specific, the 530 error affected the port test only and should not affect actual ARC connectivity.

Please let us know if you’re still having issues with ARC or anything else in Roon. We’ll keep this thread open for another day or two to be sure.

Thank you!