NetworkError 530 on IPv4 Connectivity with Failed Multinat Configuration (ref#GR6GRN)

[Anthony_Hards]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":530,"error":"error code: 1016"},
"external_ip": {"actual_external_ip":"91.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"},
"multinat_autoconfig": {"status":"Failed","error":"Network Trace Failed"}
}

Describe your network setup

ISP is Plusnet, Roon running on a late 2012 MacMini using MacOS Catalina. Can't get Roon Arc to work.

[vadim]

Hello @Anthony_Hards

Thank you for the report.

Your diagnostics show “status_code”: 530 and “error code: 1016”. These errors indicate a temporary issue with the cloud infrastructure provider (Cloudflare), which is preventing your Roon Core from successfully running the connectivity test.

Because the test itself is failing to reach our servers, the “Not Ready” status errors you see might be misleading. Your actual connection configuration may be fine.

Please try this practical test: Ignore the error message in Roon Settings for a moment.

1. Disable Wi-Fi on your phone (switch to 4G/5G).
2. Open the Roon ARC app.

Does it connect and play music? If it works, you can safely ignore the error message while we resolve the server-side outage. Please let us know the result!

[Anthony_Hards]

Thanks for your quick response. I tried what you suggested and ARC worked fine.

Thank You