TIDAL gives us full database dumps on a periodic basis. We then take those dumps and process them into a large virtual library. It’s kinda like a big import of everything they have. There are thousands of places where things can go wrong.
Technical details can be interesting, but this is really low level stuff. You’ve seen us post technical details often, and I’m not shy about being open with you guys, however, to explain these details would be monumental.
Just know we are working on it, and it will get better.