New but Constant Audio Dropouts

Support
1

Roon Server Machine

Windows 10 22H2
Intel i5-9400F @2.90GHz
48 GB DDR4-2666MHz
OS Drive 500GB WD Blue SSD
Music Library Drive 2TB Samsung SSD 860 QVO
LAN Wired / Windows Firewall Off

Connected via MoCa → TL-5G105

Networking Gear & Setup Details

FIOS 1GB Service
Router: CR1000A
Config:
wifi QoS (WMM) Disabled
WMM Power Save Disabled
Security WPA2

MoCa - Motorola MM1000
4 Port unmanaged switch Model: TL-5G105

Connected Audio Devices

2x Sonos Connect (2.4GHz WiFi)
1x Sonos PLAY:FIVE (2.4GHz WiFi)
1x Sonos Era 100 (2.4GHz WiFi)
2 (Paired in stereo through Sonos app) Sonos 5’s (LAN Wired)

Number of Tracks in Library

1149 Tracks

Description of Issue

Constant dropouts at least once per song. Different since the last post… The most common debug error:

Debug: [easyhttp] [4166] POST to https://api.roonlabs.net/swim/1/session/4cfc7c7391bd4ef19844ab724ed7aa91/ping returned after 80 ms, status code: 200, request body size: 2 B

4

Hi @Jared_Rodeheaver,

What happens if you unplug the Sonos 5 pair and rely on WiFi for the entire system?

This should disable SonosNET - the test here is whether SonosNET, behaving similarly to a subnet, is mishandling some of the multicast traffic in your setup, and accumulated errors lead to dropouts.

There’s also a WiFi diagnostic tool in the Sonos app if you have firmware from within about the last year. Are there any indications of failure there?

Please provide an approximate timestamp or the name of a track that is playing when this occurs again. Thank you!