Core Machine (Operating system/System info/Roon build number)
HP Envy Laptop w WIndows 10 Home, 64 Bit OS, 64 GB Ram, Roon 1.7 Build 571
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
WiFi / Broadband Router Modem AT&T 5268AC
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
DragonFly Red USB
Description Of Issue
Hopefully a simple question on something I have done wrong. I created a backup from my previous core (Dell XPS 8300 64 bit 12 GB Ram Windows 10 Home). I copied and pasted the backup over my home network to the different machine (above) with the core installed.
When I go into Roon to use that database moving forward I point Roon to the correct folder but get the error that no backup is found. The backup actually is there at user/…/roon databases / roon backup. I can see it and select it but the error message says no “backups found - check your backups.”
The backup is not tied to a specific core (it restores that core), so there’s bound to be something wrong with the path - I’d double check that.
The KB article on backups: https://kb.roonlabs.com/Backup
Hello @Dan_Morgan, and thanks for your report! Could you please send me a screenshot of the filepath to that backup? Preferably through windows explorer, thanks!
Hello @Dan_Morgan, and thanks for the screenshot! Could you please send me a screenshot of what you’re seeing in Roon when you try to retrieve the backup? Could you please also:
- Confirm that you’re using the same account on the new core as you were using on the old core?
- If you try to restore the backup on the old core, does it work?
I only have one Roon account so I should be good there.
I cannot restore that database to another core either. To try this I unauthorized the core I was using, fired up a new one on a new machine and then tried again. Same issue.
I have other older (Much older unfortunately) backups which the new core identifies so I assume they will restore but I have not tried to test that. See 2nd screen shot.
Frustrating! Thanks for your help. Any thoughts?
Any resolution to this? I am experiencing the same problem trying to get my Antipodes CX Roon Core to recognize a backup I made to a USB flash drive from a Mac Mini Roon Core.
Not yet. Still hoping for something back from support after my last message…
Hello @Dan_Morgan, and my apologies for the delay on this thread. Could you please upload a zipped copy of your RoonBackups folder so I can pass that along to the QA team and we can compare the backups? Thanks! You can upload the files here. Please let me know when you’ve had a chance to do this and I’ll get it over to the team.
Nuwriy, can you please empty that folder so I can start an upload again? I uploaded an incorrect file in error and then have had it fail a couple of times with the correct one. Now I cannot seem to start the correct one again - possibly because a zipped file with that name is already sitting there (but not complete). Thanks!