Hitron modem with Orbi mesh system, connected via ethernet to Core via basic switch.
Connected Audio Devices
Number of Tracks in Library
Description of Issue
I recently repurposed my vintage 2009 Mac Mini to use as a Roon server in a new property and therefore acquired a newer 2014 model to use at home.
The 2009 version ran Legacy 1.8 flawlessly. However, the newer version is having issues. It will not maintain a connection with the Roon servers for some reason. Therefore, after a period of time (typically around an hour or so) it will no longer be to able to load the full Home screen - NRFY and any Roon-related playlists will be omitted. It also will not search Tidal - any search is limited to my library only. The only thing that fixes the issue is to restart the Core, but again the connection is only maintained temporarily.
I reconnected the older 2009 Core and it still works perfectly, so clearly it is an issue with the settings of the newer Core. I made sure that the network settings between the two are the same but it didn’t resolve the issue.
I searched the other help topics but didn’t see any issues that were similar to this. My knowledge of networking is poor, but I am hoping that someone else might be able to help me here.
Thank you for your patience in awaiting a response from Roon on this.
We have taken a look at diagnostics for your core and found some general network connectivity errors.
To clarify, are you connecting a switch to an Orbi mesh node and then connecting devices to that switch? If so, this is the same as using Wi-Fi and is not recommended
Here are some things I would check.
System Preferences > Network > Firewall. Try disabling and/or making exceptions for Roon. I would also look at the filters listed in this very same area and attempt to disable them too as part of the troubleshooting. https://help.roonlabs.com/portal/en/kb/articles/fire
Disable any and all AV or security software at least temporarily in order to eliminate the possibility of interference.
Power cycle your network in order of modem>router>Mac>Roon endpoints.
Ultimately, I doubt there is a Roon software issue because you’re starting with a new instance of it. I’m thinking this is purely environmental and hopefully, some of the steps I provided will help.
Please do let me know how things go with the other suggestions. I will be happy to look at diagnostics to see what if anything changed.
I know I had some funky issues when I updated my Mini to 13.0 but my only issues with prior versions of MacOS ended up being my networking setup. My Roon setup wasn’t playing nice with Comcast’s modem/router combo.