Windows 10 Pro / Lenovo Thinkpad / 1.7 (build 667)
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Plume Pods / Ethernet
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Description Of Issue
Are you guys trying to lose customers? I don’t get it. I was using Roon on my uncertified NAD M17 v2 without issue. I know of several (in the dozens) users with Roon running on the HTP-1. I purchase an HTP-1 to learn it is uncertified and will not run. How was I supposed to know it would not run, when everywhere I read it is working fine on the HTP-1, and nowhere that I’ve seen (until today) that uncertified products will not run Roon. Why would you allow it, causing people to think it will work, then take it away? I know good and well I won’t be the only person to not find out until after a purchase is made. Do you realize how much aggravation you have caused. I took off work early today, disconnected my other equipment, connected this new unit. went thru all the setup process, to only learn it is worthless for use with Roon. Either I have to cancel my Roon subscription and go to Audirvana, or send the HTP-1 back to Monoprice and pay return shipping. Your customer loses either way… YOUR customer. Brilliant thinking Roon!
Your anger should be directed towards Monoprice. Did they ever claim ‘Roon Ready’? If not then it will work via Chromecast, which they do mention in the context of Roon (but they don’t mention Chromecast as a Streaming Input or anywhere on the specs page).
I read on some advertising blurb over on my side of the globe:
Over 60 partner brands now work with Roon and the list is growing every day.
Growing every day.
On that basis, you will likely be right to go by the end of the week!!!
In all seriousness (and that quote is real); whilst Roon made their announcement last month I think it was, it’s a big expectation to expect that all the resellers from all around the world, will be in the loop. And furthermore, to expect that they will instantly be able to update their promotional material especially online a big ask.
Has Roon contacted all concerned? I don’t know, but given the myriad of resellers & vested interests from all over the world, I suspect much of the advertising is now out of date.
Whilst I have no issues with Roon revoking Roon-ready status to those not genuinely certified (or whatever the exact case was); I wonder where the onus lies with an issue like this?
Of course, @Sonnie_Parker that doesn’t help you, but this sort of case makes me wonder how well Roon has implemented the necessary information programs against such issues?
There are rumors that the HTP-1 may be certified within a few weeks, but if not, I’ll have to make a decision shortly after to determine what I will end up doing. If I can’t use it as it was designed to be used, like dozens of other owners are using it, it’s just no good to me. My opinion (is just that) is that both Roon and Monoprice are negligent here. Roon should have had a policy early on that any manufacturer can get a free 30 day trial of Roon, just like the end-user. This would have prevented something like what has happened to not only me, but also to others, as I have recently learned. I have heard of customers dropping Roon (and Roon can see this) and I have heard of people postponing or changing their minds on gear, so both Roon and some manufacturers are paying the price for a poor marketing strategy.
Hey @Sonnie_Parker, I’ll make sure our team reviews your application for developer status today. As long as you had an uncertified device pinging our cloud certification check before the 21st, you qualify for developer access and we’ll be happy to set you up with it. Hang tight!
I just think “this situation” has already perpetuated too far though. It’s a situation that I don’t have to know the facts about to understand it could have been prevented had the current action been put into place early on. You can issue a developer license without enabling ALL of the manufacturers inventory of the product undergoing certification.
They could also give the customers a sample of Roon if they already own the product. Here ya go… this is what Roon will be like on this device once certified… you get a 30 day trial. Then manufacturers could have advertised a 30 day Roon trial but given notice that it will be deactivated after 30 days. That probably would have made manufacturers taken note and stepped up their game earlier, especially if end-users got a taste and really liked it… they’d been bombarding the manufacturers a lot more. Instead, the manufacturer and end-user got free use for an extended time, which admittedly by Roon, has caused this “messy situation” of sorts.
I am thankful that Roon has at least developed a way to work around it… if it works.