I’ve now added the actual IP address of the NAS with Roon folder as an extra storage location and ROCK is very merrily adding the (duplicate) albums to the database. I’ll need to wait until it’s finished before I can see whether the additional new albums are there.
What I don’t quite understand is Roon did not not (double negative intended) see the existing albums when it didn’t add the new stuff. If it wasn’t seeing the existing files it knew about it should have been telling me they’d been deleted.
Fortunately I have a back up of the database otherwise I’d lose all my edits but I have changed nothing other than adding an IP address as storage instead of using the NAS name.
I’m not back to that Roon set up until the end of the month. When I looked at the storage location here at my main house I note that it is pointed to the IP address of the NAS, and not the NAS name.
Could I add to this discussion. I started to notice this happening a few months ago where Roon would not be importing an album automatically, or when it did, tracks were missing. This was resolved each time by rebooting Roon.
I delayed reporting this as I was moving from a Win10 computer to a Win11 computer. I am noticing the same behaviour on the new computer.
I have a large Roon library (over 180,000) tracks) which I have added to regularly over the several years that I have been a Roon user. This is the first time I have had this problem.
I was about to set up a service request when I noticed this thread. There seems to be another one that may be related around I/O failure. This may be relevant as I noticed that when tracks were missing from albums they were being listed as I/O failures.
Obviously this is a nuisance more than a deal breaker, but it would be good to get it resolved.
Same here. I can’t import new music into roon since the last update a few weeks ago. ExFAT disks are directly connected to NUC 12. All tracks are present on the HDD, but won’t be all recognized by the database, resulting in incomplete albums. Rescan of album does nothing. Restarting the server helps.
Yes, please let us know how things go when you arrive back.
@Paul_Williams / @Hans-Peter_Braun - Please open a separate thread so that we can properly track the case on your end. It sounds like this might be similar to an existing ticket we’re already investigating, but if this does not sound like the below issue, opening a new support case is best.
Thank you for your response. It may be similar to the case mentioned except that I only have Roon accessing the files. At this stage, I will follow the outcome of this case rather than raise a new support request.
In my case, the hard drive was completely empty as I was about to fill it one by one. But the very first album was already incomplete (and therefore not identified) in Roon. The files had been all copied to the hard drive, and after a server restart in Roon they showed up and were instantly identified. This behavior was replicable on my iMac when I temporarily used it as a roon server. As it never happened before with this very same hardware until the last roon update before Christmas, I think it must be a you (software) problem.