Hi,
I have a new Nucleus One in the UK.
I have had Roon for years on my PC with no issues.
With Nucleus the sever crashes if I scroll through Albums, or look at anything much.
It switches off my Linn Select and goes looking for the server.
This happens on Android remote, Windows remote, and Apple Remote.
It’s basically unusable.
I think I will have to return Nucleus One, and the 4TB SSD i bought to go in it, £900 for both! Unless there is an obvious solution??
Can anyone help, is there an easy fix?
I have 5600 Albums, many on Tidal and many on SSD.
Nucleus seems like it cant cope.
Thanks for any suggestions.
The nucleus one looks like a very low specced option for your usage.
Perhaps replace it with a higher specced NUC for the Roon server (ROCK recommended) and use the Nucleus one as an endpoint. Use the 4TB drive in the server.
Have you maxed out the RAM on the Nucleus One?
Have you given the Nucleus one long enough to scan your library fully? Until library fully scanned most of the CPU time will be used on the scan music recognition.
5600 albums is well within the capabilities of a Nucleus One. The only factor that could alter that is heavy use of DSP. Something else is wrong so I’d be inclined to get this investigated properly by Roon to give them the opportunity to fix it.
Hi,
I don’t use DSP so it can’t be that.
Even if it isn’t playing and I scroll through albums, it stops.
I would love nucleus to work, but obviously better than it does.
If it can be fixed I would happily keep it.
Another user had an similar issue, it was the audio analysis bogging it down. After this had finished it performed better. It does seem it’s not very capable of handling the two duties well and best left to fully finish this side of things. Check in the settings:library area to see if this still happening. You can turn it off also and see if it improves.
You have a red dot. That means usually something is not right either not backing up or can’t connect to Roons servers. Click on that and see what message it gives. Analysis seems to have finished.
Okay you’re not the first to have this. Personally I suspect it’s running out of ram for some reason. This is common cause of Nucleus crashing. Will have to wait for support to chime in next week, they don’t work weekends. But I would post in the support section and create a ticket. Or @Geoff_Coupe can move this one and flag them.
Ok, that would be good to move to support and try to fix
I think I have two weeks to return it for refund.
Please move it Geoff
(is it worth trying the whole thing again, as if new? When I got it I had a backup that I put in after it installed, I think instead of sign in I should have restored from backup?)
Is it worth factory reset and install again, and not use backup?)
If it’s worth doing that, what is the procedure?
And would I need to format ssd drive again?
Thanks for taking the time to write in and share your report!
As a first step, could you please update your Nucleus to the latest Roon version 1490 and let me know how things run? We’ve included some performance improvements that may help your case specifically.
If your issues persist, could you please access the webUI of your Nucleus, and share a screenshot? Here’s more info on this:
Hi Benjamin,
I updated to 1490 but can still crash server at will. All I need do is go to albums and start scrolling through them. Or even just use the alphabet bit and slide down to something.
I did it at 12.13am today and server shuts down and reloads.
Attached is screenshot at 00.30
I have written to the Nucleus supplier to check returns.
I know that if it’s returned within 2 weeks I could expect a full refund. Beyond that I am not so sure.
Obviously I would rather it worked, it’s just that the response to fix it is very slow.
Any update?
Never heard a word from support so I tried doing Nucleus all over again, with and without backup being used.
It crashed sometimes simply opening a link !
Nucleus couldn’t cope!
Today I could stand it no more and thought, “is nucleus One really this bad?”.
Well for me, the answer is a resounding yes.
So I put it back on the PC, used the backup I had , and restored Roon to it’s fully working state, and I tried to crash it and just couldn’t. Clicking and scrolling away, it runs perfectly.
I have since looked at options other than Nucleus using Roon Rock and have found far better options, (by better I mean better processor, better ram etc), which I am convinced would work well. I have decided though to just stay with the computer and be happy.
I love Roon, always have, since first got it. I really do.
But to claim Nucleus is , plug and play, simplicity!! (Unless mine was faulty), is absurd.
So thanks, for what I do not know, but I am happy again listning with Roon
Thank you for your patience and our apologies that we missed this thread over the holidays.
We have two options for how we can take this thread from here, depending on your preference.
If you are happy with your current configuration and content without the Nucleus, we can of course close this thread.
If you’d rather pursue a post-mortem for why the Nucleus One didn’t meet your performance expectations, we have diagnostics that we will eagerly investigate.
Please let me know which you’d prefer and we’ll take prompt action. If you have any issues whatsoever with your current RoonServer configuration, please let us know and we’ll investigate as soon as possible.
For whatever it’s worth, I’m having pretty much the exact same experience with my Nucleus One, and have also (hopefully temporarily) reverted to my NAS server configuration. I have a support ticket open (currently unanswered).
Yea ,
It seems it’s specs are low,and there are probably way better options than the Nucleus, better specs. (Ram and chip), and far better cost.
I have to say the return was quite straightforward, and the Nucleus, in the UK at least , at 600 pounds, is a very big disappointment!
Really not worth the bother and I ,for now at least, will happily go back to my PC where Roon runs perfectly well.
But good luck Steve, and if you decide to return your Nucleus, you can look forward to excellent support from Henley in the UK.
Hi @Daxterous,
Sorry the Nucleus didn’t meet your expectations. Since there’s no more to troubleshoot I’ll go ahead and close this case. Please let us know if there’s anything else we can help you with!
