New Nucleus One

[docreino63]

I am expecting a new Roon Nucleus to be delivered any day. How do I migrate from my MacBook Pro as the server to the Nucleus?

[docreino63]

I am unable to set up my new Nucleus One. I do not get an option to deauthorise my MacBook Pro, the only option I get is to purchase another account. How do I deauthorise my MacBook Pro and authorise my new Nucleus One?

[Frank_M (Frank Minne)]

Hi @docreino63
Are they both on the same network-segment?
Kind regards, Frank.

[mjw (Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)]

Hi @docreino63,

This thread indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

Because this Community thread will be in a public forum, please do not include any personal information, such as your email address, postal address or telephone number in your submission. Thank you.

[Carl]

Hi @docreino63,

This migration guide should help you …

Nucleus Migration Guide (Nucleus/Nucleus+ Rev A | Nucleus/Nucleus+ Rev B |...

@docreino63

How do I deauthorise my MacBook Pro and authorise my new Nucleus One?

To move the Roon license to the Nucleus connect a Roon Remote to the Nucleus and then you should see the unauthorise icon, it’s quite safe, and then login as normal.