The Nucleus + I ordered from you (Order # 52267) arrived. I unboxed, installed SSD, Ethernet plugged in, power plugged in, Remote apps installed on Mac latest (10.14.2) and on iPhone 12.1.3. New Cat7 shgielded Ethernet cable is plugged into same switch flawlessly streaming Naim NDX 2 iRadio or Tidal. Power plugged into the 19v port and Ethernet flashing both on back of the switch and back of the Nucleus. Fing identifies the Nucleus as live by most recently discovered device. Network is Google WiFi, automatically updated. Wifi is used only as a backbone and for handheld devices, all others wired to switches. All other WiFi and Ethernet to WiFi work.
Neither Remote app, either on the MacOS or the iPhone can find the Roon Core on Nucleus +. Again, the Ethernet LED is flashing and FING shows reachability.
Removed the SSD, no change.
Changed Ethernet cables for another new one, no change.
Removed power connector from power strip and plugged into wall running Naim system. no change.
Moved to another wall plug, no change.
Naim NDX2 is streaming connected to the same switch connected to the same Google WiFi mesh extender.
*** NOTE: Your documentation states there should be a white LED near the power connector. There is no such light shining and close inspection using a light on head does not find any such LED opening, either at the power connector, the front of the machine, underneath, or anywhere else.
If the unit is turned on, the power switch knob should indeed have a white LED. I also suggest following up on wizardofoz’s advice. Identify the IP address of the nucleus and that of your remote device. They should be part of the same network subnet (e.g. 192.168.0.x, 192.168.1.x, 10.0.0.x, …).
On a brand new Nucleus I doubt that is going to be happening…DHCP is a function of the OS that needs to be booted up - so I’m betting it was something else thats maybe unidentified as a vendor by Fing. The NIC is probably getting only enough power to flash the TX/RX & Bitrate LED’s like any PC of recent years will do with power to the motherboard.