Roon Core Machine
Roon Nucleus+ Rev B 2TB
Networking Gear & Setup Details
Fios Gateway Router
Eero Pro 6
Eero Pro
Eero Beacon
Connected Audio Devices
LG TV (WiFi)
Sonos Amps (WiFi)
Sonos Ports (WiFi)
NAS (ethernet to Eeros Pro 6 at head end)
Number of Tracks in Library
22,000 tracks
But this does not matter since the issue is simply connecting the Nuceleus+.
Description of Issue
I just got and installed a Roon Nucleus+.
When I connect to it using Roon remote on my IPhone or MacBook Pro, the following happens:
Software Update needed…
Checking for an update…
And the spinning wheel next to the Nucleus+ keeps spinning.
The Nucleus+ is connected via ethernet to an Eero Pro 6.
To troubleshoot I have:
Cycled the power
Connected to the web interface and rebooted.
Connected to the web interface and reinstalled the operating system and gotten “success” messages.
Changed location of the Nucleus+ from my media center Eero to the head end Eero in the basement (disconnected the NAS)
Connected Nucleus+ directly to FIOS gateway router and used FIOS wifi to connect to Nucleus via MacBook Pro. Same result w/ Nucleus+ timing out attempting to update software.
It seems that the device may be having issues connecting back to the Roon “mothership” to check for and grab the firmware update?
Please advise.