Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Description Of Issue
I’m unable to access my Core via my phone which I’ve been able to do up until a couple of weeks ago. I installed a new Asus AX5700 router within a few days of the Roon update so I don’t know which is to blame but I suspect it’s the new router.
Using Roon on my pc, I can stream to the Oppo but when I open Roon on my phone, I get the, “Looking for your roon core” message forever. Another thing that I don’t understand is when I go to Roon > Setup and click on Configure, I get the “Searching for Roon OS Core” forever… I thought that WAS the Roon Core.
I’m a casual user so haven’t messed with any of this since my initial setup.
Thanks for the advice. Multicast Routing was not enabled so I enabled that and rebooted everything without success - still getting the Looking for your Roon Core message.
I’m on Android (rather than iOS) which is connected on the main network. There are no guests enabled.
I don’t have a Nucleus but my wired Win PC, which is were I’m running Core, is 192.168.50.185;
Android OnePlus 7Pro is 192.168.50.128;
Oppo is 192.168.50.16.
fwiw, I can’t access my router settings from my PC via a browser pointing to router.asus.com (nor 192.168.1.1 and 192.168.0.1) but can on my phone. I called Asus tech support and they acted like if I can access it from my phone, there’s no problem. Perhaps it’s related somehow.
I tried that IP multiple times without luck. Interestingly, when I closed and reopened Roon on my PC, Roon on my phone finally saw the name of my PC and then alternated between “connecting” and “connection failed” and then “Last seen xx seconds ago.”
Well it’s likely the router. Either you misconfigured it, maybe it’s faulty, maybe you joined a guest WiFi.
In any case I would seek advice from the router dealer, or return the device. Blaming Roon isn’t logic.
Are you able to install Roon on any other PC and verify if it has the same issue connecting to the Core? It would be good to confirm if the issue happens for multiple Roon remotes or just the Android one.
This does sound quite strange, you should be able to access the router configuration page on a PC, perhaps you want to try a different router or look into upgrading the router firmware.
Good idea. I installed Roon on my laptop and got the same results: “looking for your Roon Core.” I tried the 255… IP address and got no change.
I contacted Asus who gave me a different IP address for accessing the router via a browser on my PC so that’s resolved - but that was a side distraction. The Asus tech had never heard of Roon and couldn’t beging to offer a solution since he claimed that “it’s outside their scope of support” since the router is otherwise functioning properly.