New Tidal releases not updating in Roon and duplicate album issue (ref#NAF20C)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Today's new releases can be seen in the Tidal app, but not in Roon > Tidal > New Albums (still showing the status as of August 15). The search function also fails to find the albums released today by Big Thief and David Byrne (as examples).

Another thing I've noticed is that two identical albums are repeatedly displayed under “Versions” (for example, Ethel Cain: Willoughby Tucker, I'll Always Love You). Or: one version only shows the Tidal logo, but not the bitrate (for example, Dino Saluzzi: El Viejo Caminante).

Describe your network setup

I don't think that's relevant to the problem I described.



Hey @clicksound,

Thanks for writing in and for sharing your report! There was an issue on the Tidal side that was preventing updates from getting sent over properly.

Tidal has already found and initiated a fix for this, and so you should get updated content within the next 24 hours or so.

Thanks for your patience in the meantime! :raising_hands:

Thank you, that clarifies things, but it doesn’t solve my second problem with duplicate album versions and missing bitrate information (see screenshots 2 and 3).

Hi @clicksound,

Thanks for the follow-up! We see the same two versions on our end, this also is something related to updates on Tidal’s end - we simply share the data that is sent to us. This also falls into the missing bitrate / file format information you’re seeing.

We’ll let them know about this as well. Thank you! :folded_hands:

I’m not sure if it’s helpful, but in the past I noticed that when in Tidal there is 1 version of an album which is in Dolby Atmos, in Roon it shows like that with the Tidal badge only, without any bitrate info, and when playing it the volume leveling didn’t work and it was set to 0 decibel in the signal path (and the signal path showed 16 bit - 44.1 kHz)

edit: I tried now with the album “So Long Little Sunshine” by Molly Tuttle which in Tidal has 2 versions, one 24 bit 48kHz and one version in Dolby Atmos. The Dolby Atmos shows in Roon with the Tidal badge without any info and volume leveling does level the decibel to the unknown setting “when loudness is unknown” set in the settings and plays the album at the same bitrate as the stereo one 24 bit 48kHz.

So maybe, since this album is out since August 15, is it the dolby atmos albums that show in Roon without any bitrate info?

If so, is Roon aware of the issue about volume leveling of the dolby atmos albums showing as stereo in Roon? It’s very tedious when a song/album in the dolby version show up in Roon New Releases or when using the search and I press play to the default one that is presented to me (and it happens to be this dolby version that in Roon shows as stereo) and either it’s lauder then the rest of the music or very quiter being its laudness uknown, forcing me to always stay cautious to turn the volume down or up?

Hi @clicksound, @Riccardo_Sicheri,

Roon’s application logic is only displaying what Tidal has exposed via their API. Sometimes Tidal has an album at the same bit-depth and sample rate from two different distributors - this will manifest as two separate versions in Roon from Tidal, but they are distinct objects as exposed by the Tidal API.

Tidal doesn’t always ingest data cleanly from distributors, and it can take time for corrections to filter down from labels or metadata libraries to the actual Tidal datasets from which Roon receives this data. New releases occasionally don’t have full metadata, in which case Tidal tends to correct and fill-in missing fields after a few weeks. We will escalate any issues to their team if you continue to see this problem.

@Riccardo_Sicheri, if you find stereo-downmixed surround albums too quiet when loudness is unknown, have you tried changing the -5dB gain automatically applied in the Zone Settings page?

Hi,
When looking and listening to those versions of an album/song I always thought that Tidal simply served the normal stereo version but with unknown loudness data in Roon, are they stereo downmix version of the Dolby files?
The problem I have is the opposite, they tend to be louder than my volume leveling setting (-18 LUFS) because they had 0 db normalisation since recent times; it’s just now that I noticed Roon applies the value in the “unknown loudness” setting. I certainly can set the value of the unknown loudness normalisation differently, but I think Roon should be able to work with Tidal to resplve this issue and have the correct value od decibel applied as the other Tidal normal versions.
I actually always wondered what those versions of albums and songs were. Could you explain to me if they are indeed the Dolby versions present in Tidal that are displayed like that in Roon and if they are the stereo downmix or just the standard CD/High Res duplicate verison that we see in Roon?
Thank you!

Hi @Riccardo_Sicheri,

We’d be happy to clarify further.

Roon does not natively decode or render Atmos metadata like the Tidal native app. Tidal does not expose the Atmos flag through their partner API in the same way as stereo FLAC.

As a result, when TIDAL flags an album as Dolby, Roon only exposes the stereo-compatible fallback stream rather than the Atmos-encoded stream.

During playback, Roon will take the 2-channel fallback stream and treat it like standard PCM. That’s why the signal path reports something like “16/44.1” or “24/48” even when TIDAL’s app shows “Dolby Atmos.”

Volume leveling defaults to “when loudness is unknown” because the Dolby package doesn’t carry R128 loudness data in the same way stereo FLACs do.

You can mark the Stereo version as the Primary version in your library: Click on the 3 dots to the right of the album cover and select “Make Primary.”

However, we haven’t heard from the OP @clicksound in some time and want to ensure this thread does not get redirected from their original concern.

@clicksound, the main tracking thread can be found here for the issue with New Albums not populating on the Tidal landing page in Roon:

Tidal has to resolve an issue with their API - we’re working diligently with their team to restore this feature to Roon users. You’ll see updates in the main tracking thread as they’re available from Tidal and our development team.

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Continuing the discussion from New Tidal releases not updating in Roon and duplicate album issue (ref#NAF20C):

Hi @connor , and that fallback stream is the normal CD (for example) stereo version already present in Tidal or a stereo downmixed version?
Currently confused because “fallback stream” makes me think of the normal CD/HiRes version but earlier you named the stereo downmixed version:

Thank you again for the patience in clarifying me this aspect of Tidal in Roon :folded_hands:

Hello @Riccardo_Sicheri

The fallback stream in Roon is whatever stereo stream TIDAL exposes via their API for that album. In some cases, it is the same stereo version already available on TIDAL (CD or Hi-Res). In other cases, it is a stereo downmix of the Atmos/Surround version, depending on how the distributor provided the content and how TIDAL ingested it.

Roon does not create the downmix itself—it simply plays the stream that TIDAL makes available.

Oh I see, thanks! And to us there is no way of knowing when its one or the other, correct? Not even with Signal Path?