New users struggling with searches, missing albums and incorrect tracks

[J.J_Warwick]

I’m a new user, just trialling, and generally love the software, but there seem to be some terrible issues. @support

Last night, I listened to a few 80’s albums, and had significant problems with both searching, and tracking listing.

For example, I search “Frankie Goes to Hollywood” and under tidal albums > Frankie goes to hollywood, it doesn’t display “welcome to the pleasuredome” although if you search the tidal app for the same thing - it’s there. Roon only displays 9 albums.

It does appear (along with a lot more) if you select tidal artists. I’m seeing the same issue across numerous searches - albums that should be there, and are on tidal are simply not where they should be.

Secondly, last night 2 of these albums had issues with tracks not being correct. For example, the running order that you’re displaying is different (and wrong) to the same album under the tidal app.

On the same “welcome to the pleasuredome” album, track 1 is wrong within Roon, and so ever subsequent track is wrong.

What I can’t work out is why you’re using different data to Tidal, for the same album, where the track listing is correct ?

And how can I go about fixing this - as right now, I can’t spend $500 on software with issues like this.

[Geoff_Coupe]

I’ve moved your post from the TIDAL forum into the Support forum, and tagging the support folks with this: @support

There definitely seems to be a metadata issue with both versions of the “Welcome to the Pleasuredome” album - the track listing for both in Roon seems wrong.

I’m not sure how you’re doing your search, but when I search for “Frankie goes to Hollywood” in the TIDAL section of Roon, I’m seeing the same items as when I search in the TIDAL app, for both the artist and album search result…

[J.J_Warwick]

If I search “frankie goes to Hollywood” and hit

Tidal artists > view all I get this:

But if I hit

Tidal albums > view all I get this:

This is on iPad, but the same on MacOS.

[Geoff_Coupe]

Strange…
My TIDAL Artists view of Frankie:

My TIDAL albums view:

And results from TIDAL Artists view of Frankie:

I’m in the Netherlands - where are you based? (TIDAL content is dependent on geography, although I would expect it to be the same for Roon and the TIDAL app…)

[J.J_Warwick]

I’m in the UK.

Problem is, Roon search is pretty much terrible.

And I fail to see what benefit there is to not using tidal’s track listing data, and overlaying roon’s data over their tracks, as I’m finding lots of discrepancies - I guess due to different versions of albums released in different countries.

I can only assume that this is related to the issues with search too.

Not what you expect for a piece of very expensive software.

[mike (Mike Fass)]

Hey @J.J_Warwick – a couple things to note here.

Roon is going to show a single page for every artist, whether you’re in your library or not. The idea is that this page is a comprehensive view of the artists work, not just a list of albums from your hard drive or TIDAL.

Point being, navigating like this isn’t going to change where you end up – it’s always going to be the Frankie Goes To Hollywood" page.

@J.J_Warwick

If I search “frankie goes to Hollywood” and hit

Tidal artists > view all I get this

Another thing to understand is that when you’re looking at an artist in Roon, the TIDAL section isn’t going to just be a list of all their albums – it’s more like “Albums by this artist that are not already in your collection”.

So if “Welcome To The Pleasuredome” is already in your library, you’ll see among the artist’s main albums. And if you have multiple editions (including TIDAL, local files, high res files, etc), Roon should present them together. Point being, Roon is built to highlight artists and their work, as opposed to just listing files and streams, so while some of these distinctions are subtle, they’re generally not accidental.

That said, there are some limitations in this area that we’re actively working on right now. If you have an album in your library, you can navigate to the TIDAL version under the “three dots” menu, but we’ll be expanding that functionality in the future to allow for more in depth browsing of the various versions of the album that might be available on TIDAL.

For now, you should always be able to find any album on TIDAL by searching for the album title – if you see otherwise, let us know.

Finally, if you’re seeing track discrepancies, we’d definitely like to know. One of the nice things about Roon is that our metadata is always improving, and this happens automatically in the background. If you see erroneous track titles, please drop us some examples and we can take a look.

Hope that helps. And thanks for the feedback!

[J.J_Warwick]

Yes, it’s the case that I do have the album in my library, but it’s an MP3 version, so I’d like the tidal version to take priority, as it’s better quality.

Surely that’s an obvious behaviour, without me having to go looking for it under a hidden menu ? Or at least be made a preference ?

[mike (Mike Fass)]

@J.J_Warwick

it’s an MP3 version, so I’d like the tidal version to take priority, as it’s better quality.

Yup, that’s how it should work. Are you seeing otherwise?

Screenshots of the Other Versions popup would help me understand exactly what you’re seeing here.

[J.J_Warwick]

This is what I’m seeing searching Frankie Goes to Hollywood, under main albums.

AS you can see, a FLAC Tidal version is available, but it’s presenting me with (and playing) my 128k MP3.

Incidentally, both my version and the tidal version are displaying the same (incorrect) track numbers.

[mike (Mike Fass)]

Ah, ok – that looks like what I would expect.

So, Roon is built around the music in your library, and it isn’t going to automatically add TIDAL albums – we’ve had requests for that kind of automated functionality and it is something we’re considering for the future.

For now, you just need to navigate to the TIDAL version and add it to your library. Then it will take precedence over the local MP3 version.

@J.J_Warwick

Incidentally, both my version and the tidal version are displaying the same (incorrect) track numbers.

Can you be more specific about what’s wrong?

[J.J_Warwick]

The track listing you’re using is different from every other listing I can find - tidal, Amazon, iTunes etc.