No Artwork since Mac OS Sonoma on Roon for Mac

Roon Core Machine

NUC 10th. Gen i7
Version 1.0 (build 259) production

Networking Gear & Setup Details

LAN connection

Connected Audio Devices

Mac Studio
Mac OS Sonoma 14.1.1

Number of Tracks in Library

Description of Issue

Since Mac OS Sonoma there are no Pictures or Artwork loaded in Roon for Mac. Neither local music on NUC or Quobuz…nothing
Already made reset, restart of every device. Artwork cache also reset.
Deactivated private relay.
What is happening?

Hi @Markus_Thalheimer,

Thank you for your patience while we worked through the queue to reach your inquiry.

To more precisely identify the issue, we’ll likely need to have a look at RAATServer logs from the affected Mac machine.

  1. Open Finder and click Go in the top bar

  2. Hold down the Option key (or Alt)(⌥) to unhide the Library folder

  3. Click the Library folder

  4. Find and open the Roon folder.

  5. Compress the “RAATServer” folder contained within and please upload it using this link.

ok. I sent the complete ROON folder. Could not find RaatServer folder.

Hi, any update? Still doesn’t work

Close the case!

I deinstalled McAfee Virus software. Now it works. I paid for McAfee…but Roon is more important! :slight_smile:

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