No audio devices found - new router because I switched broadband ISP My Audio Devices have all disappeared since I installed a new router because I switched broadband ISP.
Setup:
EE Smart Hub Plus IPS standard issue router (WiFi disabled)
Various Switches (all Netgear)
WiFi BT Wholesome Mesh Network Disks
Roon Server running on M1 Mac Mini connected via Ethernet.
Most of my Audio Endpoints are connected via Ethernet
Sonos is connected via WiFi
Nothing shows up in Roon anymore.
All my endpoints are working fine without Roon
Describe your network setup
EE Smart Hub Plus IPS standard issue router (WiFi disabled)
Various Switches (all Netgear)
WiFi BT Wholesome Mesh Network Disks
Roon Server running on M1 Mac Mini connected via Ethernet.
Most of my Audio Endpoints are connected via Ethernet
The troubleshooting was extremely time consuming and almost all irrelevant. I am seriously thinking of cancelling my subscription. This should be easy. It seems overly complex. Does anyone know how to raise a complaint?
Thanks for writing in and sharing your report! Sorry to hear about your issue.
Since you’re running Roon on a Mac with Sequoia, you may be experiencing a glitch that occurred with the recent Mac update.
Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.
Thank you!
Feel free to leave any feedback over in our Feedback channel
I’m still a little baffled that it was actually a Mac issue while all I had done was changed my ISP and router. IE it wasn’t anything to do with any settings on the new router, the ISP or the Roon settings or a change in the configuration of my Mac.
Anyway, all good now and support worked too.
I am surprised Samsung still relies on volunteers to run Roon support. You guys should be paid.
