Have been using Roon for several years without the following issue, but when I opened Roon on my laptop (where I always control it from) today it says “No Audio Devices Found.” When I click on “Manage Audio Devices” I do not see the Core nor the laptop as audio choices. I have restarted the Core and laptop, and logged out/logged in but still have the same issue.
Reading how to solve this it seemed like restoring from a backup might be the answer. However, although I have backups set to run every 4 days and I can see all sorts of files in the endless subfolders in Roon Backups as early as 3 days ago, when I click on the Restore from Backup button it only shows me backups from 2020.
Update: 1) I’ve checked to make sure the core is not on a different subnet (it’s not), and 2) My other laptop and iPhone can see themselves as audio devices but not the core. My main laptop sees neither itself nor the core.
Thank you for getting in touch about this. It’s been a while since we saw you last, sorry that it was a problem that prompted your visit.
There was an unexpected issue with Build 903 that resulted in missing endpoints on Mac OS 10.13.6. We shipped a hot fix, Build 904, that corrected this but we’ve had a few follow up reports that Mac OS 10.12.6 is still exhibiting these issues.
We’re currently investigating and working toward a solution. We apologize for the inconvenience.
Just updated Roon to the latest version (10.0.0.165). I now see the missing albums and the newest backups (build 904, 898, and 804). However, I still do not see audio zones. Have restarted all devices and logged out and back in. What are next steps? Thanks.
I would suggest you disconnect the DAC from power and USB too reboot everything and reconnect if you are still having issues. Some DAC’s don’t reset the USB if its getting power from the computer and this can cause issues.
Tried your suggestion.
Still DAC not recognized as well as core audio.
Any other suggestion.
I want it to be functioning,
Waiting for your approval if I transfer my Roon Core?
I split your post into a separate thread to better investigate why the fix didn’t work for you. It doesn’t look like your iMac Core is communicating properly with our servers, I am unable to pull your Roon logs. Can you please use these instructions to upload a manual set of logs here and let me know?
Also, if you have any firewalls or antivirus on the iMac, please ensure that Roon is added as an exception (or temporarily turn it off to see if that fixes it).
I may need assistance to follow your instructions.
I am a new Roon customer for less than a month only.
Everything was going well until the update.
After installing I cannot find my core audio and DAC.
I am surprised why my Roon logs cannot be pulled out.
Will transferring my room core easier?